Web hosts
App-level tickets (white screen, plugin conflict) sit outside your remit. Hand them off, keep the customer.
Leans referPartner program
Send us the work you'd rather not do.
Two ways to work with us. Refer customers and we send them back happy, or go fully white-label and we stay invisible. You choose; the standard of work is the same.
Section01
Four engines, one bench.
Whatever sits upstream of a WordPress problem, you can hand the technical part to us. Find yourself below.
Freelancers
Pulled into maintenance, emergencies, and the deep Woo or headless work you would rather not own. Use the bench you do not have to hire.
Refer or white-labelMarketing & SEO agencies
You win the client; you need technical execution without diluting your brand or your margin.
Leans white-labelPlugin & theme vendors
Support cannot do bespoke "please set this up for me" work. Refer it out, no billing overhead.
Leans referSection02
One question. Two ways in.
Do you want to stay the biller, or hand it off entirely?
Refer customers
Introduce your customer. We fix their WordPress problem on fixed pricing, send them back happy, and report to you. They pay us directly, so you carry zero billing.
Best for: hosts, vendors, and freelancers who just want the ticket gone and the credit kept.
Explore the refer modelGo white-label
We work under your brand. You set the client price and keep the spread; the client never learns our name. You stay the sole face.
Best for: agencies and brand-conscious freelancers who already invoice clients and want to expand the menu.
Explore white-labelBefore you hand us a customer, here's why it's safe.
The shared proof, once. Both tracks inherit it.
a.
Fixed pricing, no fix no charge
You can quote us confidently because our number doesn't move.
b.
Same-day emergency response
Fatal errors and downtime handled fast, the escalation tier hosts care about.
c.
We answer our own forums
A public WordPress.org support track record, not a ticket black hole.
d.
Reviewed by peers
Including a testimonial from a competing agency that refers us work.
An approved Pro Partner in the WooCommerce, Pressable, and Jetpack directories.
See our Automattic credentialsClient Reviews
Peers, in their own words.
The people who hand us work, including a competing agency, on the record.
David T. freshviewpartners.com You may find this particular review interesting…
You may find this review interesting because we are a competing Agency with Roundborders, offering all of the same services. Because this is a review of Roundborders, and we are a direct competitor, I won't directly mention who we are, but whenever we become overwhelmed with client projects due to the unforeseen with our scheduling, and we need reliable, skilled, communicative assistance to meet client objectives and deadlines, Roundborders is our go-to! Even though we are competitors, they work very cooperatively with us behind the scenes and do superb work, on-time, and on-budget. When we check their work, we find that they always follow best practices for WordPress which is very important to us and our clients. As our workload requires another set of professional developers, Roundborders will remain our preferred partner!
Troubleshooting intermittent 503 Errors
You, Sir, are a genius. Thank you so much for helping us out. Myself and our hosting provider weren't able to find the error, Bishoy found it in less than 24 hours. Thank you so much!
Steven N. cob.org WordPress Scaling and Admin UI Performance
Bishoy is always a dependable partner in our WordPress journey.
Two ways in. One standard of work.
Tell us what you keep running into and we'll point you to the model that fits, usually within the hour.